Refund policy

Refund & Return Policy

At Eleora Designs, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Customers must notify us within 24 hours of receiving the product if they wish to request a return or refund.

You may contact us through:

To be eligible for a return:

The item must be unused, unwashed, and in original condition.
The original tags, stickers, and packaging must not be removed or damaged.
Used, washed, altered, or damaged items will not be accepted for return or exchange.

The following pickup charges will apply for returns:

These charges will be deducted from the refund amount where applicable.

Any original delivery or shipping charges paid during the order will not be refunded.

Once the returned item is received and inspected, the refund will be processed if the item meets all return conditions.

Refunds will be issued to the same mode of payment used during the purchase.
Processing time may vary depending on your bank or payment provider.

The following items are not eligible for return or refund:

For any questions regarding returns or refunds, please contact us:

Thank you for shopping with Eleora Designs.